Privacy Policy

February 2019

Your Privacy Is Important To Us

Protecting the trust of customers and any personal information you provide to us is very important to Energy of Now PTY LTD (ACN 634 545 252) ("Energy of Now PTY LTD"). Energy of Now PTY LTD is committed to protecting your privacy in all your dealings with us. Energy of Now PTY LTD is bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and any other relevant privacy legislation.


By submitting your personal information to us, you agree to the transfer, storage and processing of your personal information in accordance with this Privacy Policy ("Policy").

This Policy

This Policy outlines how your personal information is treated and forms part of our terms and conditions. This policy explains:

  • What information we collect
  • How we collect your information
  • How we use your information
  • How and with whom we share your information
  • How long we keep your information and how it is stored
  • How we secure your personal information
  • Our approach to sensitive personal information
  • The rights you may have in relation to your personal information
  • How we communicate changes to this Policy
About us

This Site is operated by Energy of Now PTY LTD (ACN 634 545 252) For the purposes of applicable data protection laws, Energy of Now PTY LTD is the controller of the personal information collected. The types of personal information we collect the personal information we collect may include: your name, contact and billing details history of your past purchases from Energy of Now PTY LTD over time other information supplied by you - including, but not limited to audio, responses to direct questions and form entries, or when you engage with us through any social media channels. How do we collect information from you?

Information we collect when you visit the Changing Conditions website ("Site")

We will collect personal information that you provide to us when you:

  • Create an account on our Site
  • Place an order through our Site
  • Submit a case on our site, for example submit audio, submitting form information or respond to a survey and subscribe to our mailing list

We will also collect certain information automatically when you visit our Site, in particular:

  • When you access our Site, we use “cookies” to make it easier for you to use our Site. These cookies record data about the pages you browse and the activities you carried out during your visit. Further details about our use of cookies here is set out in our Cookie Policy here
  • We record details of the resources that you access to visit our site (for example, URL addresses, traffic data etc.)
  • We record information about the type of device you have used to visit our Site, your device settings and the cause of any system errors. Your device manufacturer or operating system provider will have further details on what information your device makes available
How we use your information

We will use your information in the following ways - For the performance of a contract between you and us:

  • To provide you with an account on our Site, if you choose to sign up for one
  • To fulfil any order that you place with us
  • to collect payment from you
  • to provide you with a receipt, if you ask us to send this to you electronically
  • to protect and defend our legal rights and interests

Where we have a legitimate interest in using your personal information:

  • to administer and monitor our Site, including to ensure that content is presented in the most effective manner for you and for your device and to allow you to participate in interactive features when you choose to
  • to analyse any feedback that you provide on our services and to improve our services
Where you have provided your consent to our use of cookies:

to remind you that you have items in your basket or that a transaction is incomplete (this is recorded through the use of a cookie file, further details about our use of cookies is set out in our Cookie Policy here) If you have consented to receive marketing information from us, we may use your information in the following ways:

  • we will process details of your previous transactions and contact you by email with information about goods and services similar to previous transactions (however we never store your payment details)

You have the option to unsubscribe from our e-mails through a link at the bottom of every email we send to you. If you want to change the details that you have registered online with us, or would like to amend your subscription preferences please click on the ‘Update Preferences’ link found at the footer of all marketing email messages from Energy of Now PTY LTD. If you wish to unsubscribe altogether, please click on the ‘One-Click Unsubscribe’ link at the footer of all marketing email messages from Energy of Now PTY LTD.

If you do not supply the personal information we request from you, we may not be able to complete your transaction or provide you with the information you have requested

How and with whom we share your information

We share your information with our core service providers and third party platforms as required for our business to function; for example, third parties we engage to provide IT systems support. Some of these service providers and third parties may have servers, or are located in countries other than Australia, such as Asia, USA, UK and Europe.

Your information may be processed by a third party in order to maintain the functionality of our website and database. We also use services offered by Google, Facebook, Instagram and other similar social media platforms to better tailor our marketing communications and for targeted advertising. As part of this process, some personal information, such as your email address, is provided to the relevant third party, however for security purposes this data is “hashed” prior to being shared. Hashing is a process of identity masking or “pseudonymisation” which means we do not disclose your email but are able to link your social media presence and our website. Your personal information may be transmitted to countries outside of Australia and the European Economic Area.

If you would like more information about how your personal information may be transmitted, please contact Every external company we work with has a contract with us which clearly sets out our expectations and requirements in handling personal information and obligates them to meet the appropriate privacy legislation requirements.

How long we keep your information

We retain the information you provide for the following periods:

  • for as long as you subscribe to receive marketing information
  • for as long as Energy of Now PTY LTD is otherwise required to retainit by law
How we store your information

Your information may be processed by our employees or by the employees of our service providers or third parties, to the extent necessary to fulfil your order.We will keep the data which we collect from you on a secure server. Any information relating to credit card details is handled by a PCI DSS compliant third party and encrypted using secure server technology. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access and require our service providers to do the same. Where we have given you a password (or where you have chosen one) to access certain parts of our Site, you are responsible for keeping this password confidential. We ask that you do not share a password with anyone.

How we secure your personal information

Energy of Now PTY LTD holds Information electronically and/or in hard copy. We will take reasonable steps to store and hold your personal information in a secure and restricted manner and to protect your personal information from misuse, loss and unauthorised access, modification or disclosure.

Access to your personal information is limited to those individuals who require such access in order to perform their duties and responsibilities. Any personal information held by a third party storage provider is done so under strict contractual obligations of confidentiality and non-disclosure. Energy of Now PTY LTD has the necessary technical and organisational security measures in place, as are appropriate, and these security measures ensure a level of security appropriate to the risk that may arise in the processing of your personal information. Sensitive personal information from our customers. We do not seek to collect sensitive personal information (i.e. information relating to race or ethnic origin, political opinions, religious or other beliefs, trade union membership, physical or mental health, sexual orientation or criminal records). We ask that you do not provide such information to us.

Rights you may have

Energy of Now PTY LTD will take reasonable steps to keep your personal information up-to-date, complete and accurate and may, from time to time, ask you to update your details. However we encourage you to update your own details as often as possible. To do this, simply use the login prompt at the top of the homepage of our Site, to login to your account and update your details under the "My Information" section. You may have certain rights in relation to personal information that we hold about you. These include the right to request access to your personal information, to request that it is erased, that its processing is restricted, or that any inaccurate personal information is rectified. You may also have the right to object to the processing of your personal information (i.e. withdrawing your consent, which you can do at any time), or in some circumstances to obtain a copy of the personal information in a machine readable format (we may ask for proof of identification before supplying you with the personal information). If we deny access to your personal information, we will tell you why. You also have the right to complain about the use of your personal information to the relevant Data Protection Authority.

Please contact our Privacy Manager at if you would like to make a request or if you have any privacy-related queries or complaints.

Changes to this Policy

We may change this Policy from time to time. If we make changes, we will notify you by revising the date at the top of this Policy, and if the changes are significant, we may provide you with additional notice such as adding a statement to the homepage of the Site or sending you an email with the update. Please check this Policy regularly to stay informed about our information practices and the ways you can help protect your privacy.

Contact Us

If you have any questions about the Policy and practices of this Site you can contact us at